Established in 1985
ISO 9001 & ISO 13485 CERTIFIED
Quality Standards and Documented Processes
WHAT THE CERTIFICATIONS REPRESENT
Quality Management Applied to Language Services
Certification provides an independently audited framework for managing processes. It does not certify an individual linguist or guarantee that every project will be error-free.
Quality Management Systems
Supports customer focus, documented processes, defined responsibilities, monitoring, performance evaluation, corrective action and continual improvement.
Medical-Device Quality Management
Provides additional quality-system structure relevant to medical-device organizations, related services, regulatory requirements and risk-conscious processes.
HOW IT HELPS CLIENTS
Clearer Requirements, Accountability and Follow-Through
The practical value is a disciplined operating structure that helps AML-Global document what was requested, who is responsible, which checks apply and how issues are addressed.
- Documented requirements
- Defined responsibilities
- Controlled project information
- Quality-review procedures
- Issue & corrective-action tracking
- Process monitoring & improvement
PROCESS EXAMPLES
What Documented Workflows Look Like in Practice
Exact steps may vary by assignment, but these examples show how responsibilities and project details move from intake through delivery.
Interpreting Workflow
Request Received
The client submits the available assignment details.
Requirements Confirmed
Language, setting, delivery format, timing and location are clarified.
Scope & Quote
An AML-Global Solutions Coordinator confirms the requirements and quote.
Coordinator Assigned
One project coordinator manages scheduling and communication.
Interpreter Matched
Qualified professionals are selected for the language and setting.
Final Confirmation
Details are reconfirmed with the client and interpreter.
Service & Follow-Up
The assignment is completed, documented and followed up as appropriate.
Translation Workflow
Files Received
The client submits files and available requirements.
Scope Confirmed
Languages, format, audience, terminology and deadline are clarified.
Quote Approved
The agreed scope, workflow and delivery requirements are documented.
Coordinator Assigned
A project coordinator manages communication and production.
Linguist Matched
Qualified linguists are selected for the subject matter and language.
Translation
Work proceeds using the appropriate human and technology-supported tools.
Quality Review
Review is performed according to the selected workflow and intended use.
Secure Delivery
Completed files are delivered through the agreed secure method.
QUALITY QUESTIONS
Discuss Your Quality or Compliance Requirements
For certificate scope, regulated-project requirements or procurement documentation, contact an AML-Global Solutions Coordinator.
